Hermetic
Privacy Policy
Last updated: February 2026
1. Information We Collect
We collect information you provide directly, including:
- Account information: email address and password when you register
- Usage data: system metrics, logs, and other data you submit through the Service
- Payment information: billing details processed securely through Stripe (we do not store card numbers)
2. How We Use Your Information
We use your information to:
- Provide, maintain, and improve the Service
- Process transactions and send related notifications
- Send technical notices, updates, and security alerts
- Respond to your requests and provide support
3. Data Storage and Security
Your data is stored on secure infrastructure. We implement appropriate technical and organizational measures to protect your information against unauthorized access, alteration, disclosure, or destruction.
4. Data Retention
We retain your data for as long as your account is active or as needed to provide the Service. Metrics and log data may be subject to automatic retention policies (typically 14–30 days depending on the service). You can request deletion of your account and associated data at any time.
5. Third-Party Services
We use the following third-party services:
- Stripe: for payment processing
- AWS: for cloud infrastructure and compute
These services have their own privacy policies governing the use of your information.
6. Cookies
We use minimal cookies and local storage necessary for authentication and session management. We do not use tracking cookies or third-party analytics.
7. Your Rights
You have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate data
- Request deletion of your data
- Export your data in a portable format
8. Children's Privacy
The Service is not intended for children under 13. We do not knowingly collect information from children under 13.
9. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of significant changes by posting a notice on the Service.
10. Contact
For questions about this Privacy Policy or to exercise your data rights, please contact us through the information provided on the Service.