Terms of Service

Last updated: February 2026

1. Acceptance of Terms

By accessing or using Hermetic ("the Service"), you agree to be bound by these Terms of Service. If you do not agree, do not use the Service.

2. Description of Service

Hermetic provides cloud-based software tools including compute execution, monitoring, and related services. The Service is provided "as is" and may be updated or modified at any time.

3. Accounts

You are responsible for maintaining the confidentiality of your account credentials and for all activity under your account. You must provide accurate information when creating an account and notify us immediately of any unauthorized use.

4. Acceptable Use

You agree not to:

• Use the Service for any unlawful purpose or in violation of any applicable laws
• Attempt to gain unauthorized access to systems or networks connected to the Service
• Interfere with or disrupt the integrity or performance of the Service
• Use the Service to transmit malware, spam, or other harmful content
• Resell or redistribute the Service without prior written consent

5. Billing and Payment

Paid plans are billed in advance on a recurring basis. You may cancel your subscription at any time through your account settings. Refunds are handled on a case-by-case basis at our discretion.

6. Data and Content

You retain ownership of any data or content you submit to the Service. By using the Service, you grant us a limited license to process your data solely for the purpose of providing the Service.

7. Limitation of Liability

To the maximum extent permitted by law, Hermetic and its operators shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly.

8. Disclaimer of Warranties

The Service is provided "as is" without warranties of any kind, either express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, or non-infringement.

9. Termination

We reserve the right to suspend or terminate your access to the Service at any time for conduct that we determine violates these Terms or is harmful to other users or the Service.

10. Changes to Terms

We may update these Terms from time to time. Continued use of the Service after changes constitutes acceptance of the updated Terms.

11. Contact

For questions about these Terms, please contact us through the information provided on the Service.